XPRESS LIVING · HELP CENTER

Got questions? We've got answers.

Find quick solutions about deliveries, orders, returns, and product care. Type a keyword below or browse categories.

How can I check my delivery estimate?

Check the product page, your order confirmation email, and any follow-up tracking communications sent by our team. Estimates can differ depending on the product type and your destination.

Can I change my delivery address after ordering?

Please contact our support team as soon as possible if your address needs updating. Once an order has been processed or handed over to our dispatch partners, changes may no longer be possible.

What should I do if my delivery is delayed?

Check your latest order communications for status updates first. If you still require assistance, email our support team with your order reference number so we can investigate immediately.

How do I start a return request?

Simply send an email to Info@xpressliving.co.uk with your order reference number, a brief description of the issue or reason for return, and any supporting photographs if relevant.

Who covers the return shipping costs?

If an item arrives damaged, defective, or incorrect, we will arrange or cover the return logistics. For standard change-of-mind returns, customer shipping arrangements and handling fees may apply.

How long do refunds take to process?

Once your returned item is safely received and inspected at our facility, refunds are typically processed within 3 to 5 business days back to your original payment method.

Will my furniture arrive assembled?

Assembly and installation arrangements depend on the specific product and service selected. Please review your product specifications and order details prior to delivery.

How do I care for and clean my furniture?

We recommend checking the specific care label or product manual included with your item. Generally, dusting with a soft dry cloth and avoiding harsh chemical cleaners will preserve the finish.

What if my item arrives damaged or missing parts?

Please notify us promptly at Info@xpressliving.co.uk with your order number and photographs of the packaging/item. Our team will guide you through getting replacement parts or a replacement unit sorted.

How can I contact XPRESS LIVING customer support?

You can reach us via email at Info@xpressliving.co.uk or call us at +44 7466 630621. Including your order number in your message helps us assist you much more efficiently.

Can I modify or cancel my order?

Orders can be modified or canceled before they enter our dispatch processing stage. Get in touch with us immediately via email or phone if you need to make changes.

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